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Concerned about an order?
Please check your email for your QUANTUM SHIP NOTIFICATION. It contains your UPS tracking number. Also click here before contacting us to see if you have allowed 1-2 days for your order to be packaged and for the UPS time in transit. There may be a possibility that your package was shipped by an alternative means. If you are unable to track your package, please email us and ask for your tracking information.
Why hasn't my order shipped?
The most common cause of failure to ship is a declined credit card. We will run your card once, and then if we are unable to process the charges, then we will email you to let you know that there is a problem. PLEASE CHECK YOUR EMAIL. We believe that keeping our customers happy has been and will continue to be critical to the success of our business, and your order is no exception to that. We are people with feelings, too, and this is why we ask that you work with us when there is a problem - it's important to everyone involved that any problem with any order is resolved as quickly and as effectively as possible.
When contacting us concerning order status, please make sure to include the billing name that your order was placed under.
Our hours of operation and phone support vary due to the seasonal nature of our business, but we are most easily reached during the hours of 9:00 am to 5:00 pm Eastern Standard Time Monday - Friday.
Affordable Craft Supplies / Gelstuff.Com
131 Campbell Road
Newport, TN 37821
Mean people will be charged a $5 phone support fee that will be added to the company's early retirement fund. :) Nice people will be helped for free.
Order line: 423-623-5006
We aren't always able to answer the phone. Sometimes we don't hear it, we have to reschedule our working hours, someone had an emergency, or even that we've had to adjust our hours because of the heat (no air conditioning in the warehouse)... Things happen. Just because you don't reach us by phone, it doesn't mean that we have run off to the Bahamas with your credit card number. We promise. :)
*note* We do not offer samples, nor do we break open pre-packaged items for specific colors or parts. Wholesale pricing on complete case quantities only.
Due to a prevalence of fraud issues, we reserve the right to refuse to ship to international addresses at our discretion.
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Affordable Craft Supplies / Gelstuff.Com 131 Campbell Road Newport, TN 37821
Your craft and decorating supply headquarters! Copyright 2001-2010
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