Smoky Mountain Craft Supplies

Gelstuff.Com Craft Supplies


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Delivery Times Based on Location

How long will it take to get my package? 

 Once you have placed your order online, it will usually be processed within 2 business days of the receipt of the order. Once it has been processed, then it will be placed in the queue and packed.  Most orders leave within 2 to 3 business days of the placement of the order. After that, it is completely dependent on the amount of time that it takes for the carrier to get your package to you.

Why hasn't my order shipped?

The most common cause of failure to ship is a declined credit card. We will run your card once, and then if we are unable to process the charges, then we will email you to let you know that there is a problem. PLEASE CHECK YOUR EMAIL. We believe that keeping our customers happy has been and will continue to be critical to the success of our business, and your order is no exception to that. We ask that you work with us when there is a problem - it's important to everyone involved that any problem with any order is resolved as quickly and as effectively as possible.

Please make sure that you have allowed adequate time for your order to be processed and shipped before contacting as we would like to prevent unnecessary delays.   

We offer several different shipping methods via UPS. Next Day Air and Second Day Air mean the next or second business day after your order has been picked up - not when it was placed. 

You will receive an email from USPS delivery confirmation service once your order has been picked up. It will let you know where your package is and what the expected delivery date is. Please use this number and contact USPS concerning questions with delivery once it has left us. 

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