Times Based on Location
How long will it take to get my package?
Once you have placed your order
online, it will usually be processed within 2 business days of the receipt of
the order. Once it has been processed, then it will be placed in the
queue and packed. Most orders leave within
2 to 3 business
days of the placement of the order. After that, it is completely
dependent on the amount of time that it takes for the carrier to get
your package to you.
Why hasn't my order shipped?
The most common cause of failure to ship is a
declined credit card. We will run your card once, and then if we are
unable to process the charges, then we will email you to let you
know that there is a problem. PLEASE CHECK YOUR EMAIL. We believe
that keeping our customers happy has been and will continue to be
critical to the success of our business, and your order is no
exception to that. We ask that you work with us when there is a problem - it's
important to everyone involved that any problem with any order is
resolved as quickly and as effectively as possible.
Please make sure that you have allowed adequate
time for your order to be processed and
shipped before contacting as we would like to prevent unnecessary
We offer several different shipping
methods via UPS. Next Day Air and Second Day Air mean the next or
second business day after your order has been picked up -
not when it was placed.
You will receive an email from USPS delivery
confirmation service once your order has been picked up. It will let you know
where your package is and what the expected delivery date is. Please
use this number and contact USPS concerning questions with delivery
once it has left us.