No, we cannot guarantee that all
items are in stock, nor do we do back-orders. If an item is out of
stock, then please visit us again to see when or if it is available.
We charge a 20% restocking fee on all authorized
returns. No refunds or returns on fragrances, waxes, special orders, or
holiday/seasonal items. Shipping charges will not be refunded unless
we ship an item in error. You must obtain an RMA number for proper
processing and crediting of returns. You can obtain an RMA number by
calling 423-248-9598. You will need your invoice number and the
reason for the return to expedite processing of your request. We
will credit your card upon receipt of the return provided the item
is received back within two weeks in re-saleable condition and/or with complete
packaging if defective so that we can return it for credit from our
vendors. Please ship your return in a traceable way, such as UPS or
use Delivery Confirmation in returning via US Mail. Returns are not accepted after 15 days.
Please note that a special order may be any single
item ordered in quantities higher than six. For instance, ten pounds
of river rock would not be a special order, but ten packages of a
specific beading floss may be if it is an item that we have to order
specifically for you in quantities greater than we normally stock.
Please ask when placing your order if you are concerned. We don't
mind a bit. :)
You can easily track your purchase online once it
has been shipped by using the order number provided in your order
confirmation email. Visit our tracking page
and simply enter your number to track your package. There is a
possibility that your package may have been sent by US Mail. If you
are unable to track your package, please email us and ask for your
We cannot ship fragile items such as glass by mail
and we reserve the right to change your preferred method of shipping
based on the cost of the package or delicacy of the contents. The
costs of shipping by mail as given in the cart are not complete: you
will need to also figure in the cost of delivery confirmation,
shipping insurance, and actual weight of the package. While the cart
is fairly accurate in determining package weight, it cannot factor
in issues such as packaging size and the inability to ship some
items together. It is in our best interest as well as yours to
ensure that you receive your order in the safest and most timely
manner, and this may result in changes to freight method.
We ship internationally by both UPS and US Mail.
There is a currency exchange fee that may be assessed based on the
total of the order, and final shipping costs will be determined once
your order has been packaged and weighed. We reserve the right to
refuse any international order bound for commonly considered
"high-risk areas" (such as Nigeria) for credit card fraud. Due to
the many different agencies involved and the inability to track a
package when shipping international mail, we are not responsible for
damaged or missing packages when shipped via US Mail. If your
package should arrive damaged or is lost in transit, we will provide
the documentation for you to make a claim with the postal service in
your country. This does not apply to packages shipped via UPS.
We value your privacy! Our newsletter is available by
request only, and we will never sell or distribute your email address
or other personal to marketing firms, spammers, or salespersons. We
are far too stingy with our customers to share them with anyone!
Your ordering and purchasing information given in good
faith will likewise be held to be private and confidential. We do,
however, cooperate with law enforcement personnel and other agencies
in the case of proven or suspected fraud.
We charge $5 for each declined credit card. Our
merchant services charges us this fee, and we must pass this on to our
Insurance is provided by UPS free of charge for orders
totaling $100. Insurance for orders over
$100 will incur an additional charge that will not be reflected in the
Orders sent by US Mail will also incur insurance charges not shown in
You must notify us within 48 hours of delivery in
order to file a claim. Save all packaging materials and damaged
items as they must be returned to us for examination prior to
receiving a credit.
The costs for freight as given in the cart is an
estimate only. We charge actual shipping costs as given by UPS.
Customers responsible for errors in addresses will be charged a $5 per
package address correction charge for ground shipments and $10 per
package for air packages including 3 day select. Some items cannot be
shipped together, and these orders will be broken up into separate
packages. Additional freight charges and/or insurance may apply.
We ship via USPS Monday through Friday with the
exception of holidays. Orders may be shipped within 4 business days
of placement, but usually go out within 2 business days. Selecting
an air delivery option will not mean that your order will go out
that same day. If you are experiencing a severe time constraint or
deadline, please phone us once you have placed your order to make us
aware of your circumstances.
We offer no warranty, express nor implied, for your
use, misuse, or handling of our products. We sell our items in good
faith but without warranty, and we assume no responsibility, direct or
consequential, arising from the use, misuse, or association with these
products. If an item is not of the quality represented on our
site, then we will be glad to replace it upon return.
Sea shells and other natural items will vary in size
and color. We expect those variations to be minor, but because these
items are not manufactured, they may be slightly different from
those shown in the photograph. All sizes are approximate, and we
regret that we are unable to sort these items according to exact
measurements. If you have concerns about the
specifics of a natural item, please contact us
prior to ordering.